Home
Services
Support
Security
Guarantee
Alerts
FREE Assessment
Terms of Use
Privacy
Contact Us
Interactive Help
|
|
Outsourced IT Solutions
"When Experience and Customer Service Matter"
(215) 396-9400
Our Unique Support Guarantee
Because our services are critical to the companies and people we service, we do more than make promises. We live up to them. The only way we can prosper is by helping you succeed. I think you will find our guarantee to be the most comprehensive in the industry, and one-of-a-kind.
The "first time done right" guarantee:
With Z Technology Services you'll never pay for the same service twice.
We believe in doing the job right the first time, every time. We don't intend to have to return to fix the same thing twice. But, if for some reason we do, you don't pay.
The "up-time" guarantee:
Z Technology Services guarantees your up time! If your server goes down as a result of our oversight or error there is no charge for the time, materials, etc, to bring you back up and prevent the problem from ever occurring again.
Have you ever paid a consultant to install a system... then paid him to fix it... then paid him to fix it again? While our competitors profit two or three times over for "emergency service," we insure it doesn't happen in the first place! If we specified, installed, and maintain your systems, and it ever goes down as a result of our errors, oversight, fault, etc, we'll fix it for free. No matter what it takes, including parts, labor, and anything else necessary (like the pizzas).
The "reach the President direct, anytime, anyplace" guarantee:
Z Technology Services Gold level customers will always have direct emergency 24/7/365 access to the president of this company.
There's nothing more frustrating than not being able to get a hold of your technology provider in an emergency. And even with all of the technical (call forwarding, answering services, etc, etc) systems we have in place to insure that never happens, there's always a chance a call could slip through, which is completely unacceptable to us.
That's why our Gold level customers always have direct emergency access to my (the president's) home phone number and mobile number for emergencies. The same phone I carry with me into the bathroom, the phone I set on the nightstand next to me when snuggling with my honey, the same phone I carry with me 24 hours a day, even on vacation.
The "independent, one-stop, fully accountable service firm" guarantee:
Z Technology Services will find you the best solutions for your company. We act as independent advisors to you. We don't take commissions, cuts, or any other compensation for recommending hardware, software, or solutions.
A dirty secret in the industry is that almost all IT providers push solutions on their customers because it's good for them, not for their customers. That's because they receive commissions, cuts, and other compensation for being dealers and resellers.
Z Technology Services doesn't work that way. We charge for our time, but that's it. Beyond that, we help you select the solution that's right for you and your business requirements. We are independent. We will never compromise on this principle, so that you know you are getting the best hardware, software, and services available. We sort through the clutter to find you the best solution, install and support it for you, and keep it running 100% of the time. As a result, we are a one-stop shop who can source all of your technology needs independently.
With this guarantee, you get more than independent advice and one-stop shopping. You also get a single point of accountability. When you hire us, we make sure all of your technology works together. The buck stops with us, and we don't shift the blame.
The "we are not done until you are trained" guarantee:
Z Technology Services is not done until we have trained you and your employees, and you feel comfortable with any new hardware and software.
Most IT service firms are done when they have finished the tasks on their checklist. When we work for you, we aren't done until we get results for you. And that means that you and your employees are trained, and feel comfortable using any new hardware and/or software.
The "plain English" guarantee:
We will speak to you about technology in plain English.
Stop putting up with techo-babble. Good technology is easy to describe in plain English. Z Technology Services employees will speak in clear, understandable language about everything we do.
The "we take the time to learn your business" guarantee:
To us, technology is a means to an end. We will take the time to learn your business, so that you can use technology to succeed with your business goals.
As a small business owner myself, I completely understand the gruesomely intimate details you struggle with on a daily basis in running your business. I understand the pressures that come from tight budgets, limited staff, and narrow time frames. That's why we take the time to learn your business. You'll only get realistic and concise guidance about how technology can help you succeed, not a sales presentation on unnecessary equipment or services.
Firewalls & Security | Broadband Installations | Data Recovery
Repair & Troubleshooting | Helpdesk Services | Local & Wide Area Networks
1840 County Line Road | Suite 100 | Huntingdon Valley, PA 19006
(215) 396-9400 OFFICE | (215) 357-8995 FAX
Copyright 2007, Z Technology Services
|
|
